ARCHITECTURE DESIGN SESSION (ADS)

The Mural Architecture Design Session (ADS) is a two-day, highly interactive workshop, that addresses the following architectural key process areas for a Software-as-a-Service business:

• Application Architecture
• Hosting Architecture
• Operational & Business Support Architecture

Each of these key areas is addressed in its own mini-workshop of approximately four hours, with a final four hours devoted to action planning and prioritization for how the ISV should address the gaps identified in each of the mini-workshops.

Application Architecture

The application architecture workshop is focused on a review of Key Success Factors for SaaS application architectures, including:

• Tenancy Model
• Environment Model
• Identification & Authorization
• Performance & Scalability
• Auditing & Logging
• Provisioning
• Service Customization & Integration
• Development Processes & Procedures

Service Delivery Architecture

This workshop is focused on a review of the operational service delivery architecture that will be required to deliver the envisioned service and focuses on the following topics:

• Service Level Objectives and Service Level Agreements
• Concept of Operations
• Operational Support Requirements (e.g. Monitoring, Software Updates, etc)
• Test and Production Environment Requirements
• Production Hosting Architecture
• Hosting Provider Options including Cloud Computing
• Selecting a Hosting Provider

Business Support Architecture

This workshop focuses on developing an understanding of the business support infrastructure that is required to launch and operate a successful SaaS offering and focuses on the following topics:

• Offering Management
• Service/Feature Management
• Order Management
• Service Provisioning
• Invoicing & Billing
• Service & Support
• Reporting

Deliverables

The deliverable from the ADS is a report that summarizes key findings and prioritized recommendations that resulted from the various workshops.

to discover what our services can do for you.